We will gladly answer your questions
Due to the high demand, the complete FAQs are available from 10.11.18. Thank you for your comprehension.
People have a different, age-related hearing spectrum, so people also partially perceive the inaudible sound waves as SCRATCHES up to the ZIRP. This is perfectly normal and technically conditioned by the high frequency sound waves.
The 2 version has an integrated 120 minutes timer. This timer function is preset to the animal welfare, so that the user can not forget to deactivate RelaxoPet, because very rarely it needs a longer Beschallungsdauer.
Our experience with many experts and product users has shown that the total relaxation time after active exposure by RelaxoPet is up to 240 minutes even at high stressors.
If this total relaxation time period is not sufficient in exceptional cases, you can use the breaks during trips / transports, for example, and can restart the integrated timer of 120 minutes by pressing a volume key or by switching the sound module on / off again.
Please take care not to use RelaxoPet in situations where no additional relaxation is necessary, because we want to help your pet to rebuild its own self-relaxation.
For all trips the RelaxoPet must be placed in a safe place. Best in the side rear shelf. Please select inaudible mode when driving, so that you can not be distracted by the audible sound waves.
For longer trips, we recommend to restart the RelaxoPet in the 2 version during breaks, so that the integrated timer restarts from 120 minutes.
We recommend the installation of RelaxoPet near the favorite place of the animal. Please take care at the first application that the RelaxoPet is not directly accessible for your pet.
dogs and cats
A fireworks signifies high stressors for all animal groups.
For every fireworks we recommend to use the RelaxoPet before, during and after the event in audible mode. To do this, set up the RelaxoPet near the animal's favorite spot and start the RelaxoPet about 30 minutes before an upcoming fireworks display.
The RelaxoPet (Version2) gives you the opportunity to relax the animal groups of dogs / cats with just one sound module.
Before using RelaxoPet, consider which animal is "stressed out" in your opinion, this group of animals we ask you to preset.
You will notice that the other groups of animals in your household also participate in the relaxing sound waves, so that they too can relax with you.
The ratio is approximately as follows:
- In the dog attitude also relax about 30% of cats
- In the setting cat also relax about 40% of the dogs
In the case of a prescribed stable rest or in case of illness we recommend the use of the inaudible mode for your animal. Please keep the RelaxoPet in the supplied case during use and hang the suitcase in about 1m height, if possible unattainable for the horse.
In all strange environments for your horse we recommend to use the audible mode for all stressors in the first days. Please note that you should use RelaxoPet in your suitcase and hang RelaxoPet at a height of about 1 meters at the most inaccessible place for your horse.
With all animal transports you lead your animal with RelaxoPet in audible mode into the transport trailer. Please use the audible mode during transport in the trailer and use the enclosed carrying case. which you attach near the head.
If the transport is longer than 2 hours, then please re-activate the 2 version during transport control.