FAQ
Do you have questions or need help with our products?
Video instructions for our PRO products
1. RelaxoPet PRO | For which group of animals is the PRO Trainer suitable?
2. RelaxoPet PRO | My RelaxoPet PRO unboxing
3. RelaxoPet PRO | Should I read the instruction manual?
4. RelaxoPet PRO | The familiarization phase
5. RelaxoPet PRO | This is how the NOISE-MOTION system works
6. RelaxoPet PRO | Why do I hear a noise and crackle in silent mode
7. RelaxoPet PRO | Can sound overlaps occur when watching TV or listening to the radio?
8. RelaxoPet PRO | Correctly charge the integrated battery / battery indicator
9. RelaxoPet Bag | Easily explained
General product information
Please ask yourself the following three questions:
- Is your pet stressed? Does this manifest itself in aggressiveness, constant barking, hyperactivity, trembling, licking paws, coping, weaving or loading problems in horses, feather plucking in birds, marking behavior in cats, etc.?
The RelaxoPet animal relaxation trainer is to be understood as a trainer and problem solver and can mainly be used in stressful situations. - Did you use the familiarization phase correctly? As a rule, animals need 4-5 days to get used to the trainer. You can find more details on this in the operating instructions in the top right of the menu (please note the PRO / ECO version).
- Are there other reasons the RelaxoPet Trainer has no influence on?
Is your animal completely healthy? If necessary, see a veterinarian.
RelaxoPet PRO animal relaxation trainer
- During the familiarization phase, it is advisable to place the RelaxoPet animal relaxation trainer near the Haunt or a familiar environment Place your pet. Your animal connects the RelaxoPet animal relaxation trainer with its sounds and frequencies to something familiar.
- We recommend the audible mode to choose. The silent mode can then be activated.
- Usually enough 4-5 days acclimatization period (depending on the individual stressors of the animal).
- "Noise" such as TV or radio should be avoided during the sonication period.
- Erst after the familiarization phase the RelaxoPet can also applied in stressful situations will. If possible, activate about 30 Minutes before the stressor begins (e.g. before leaving the house) the trainer in audible mode.
Several devices can also be used at the same time (e.g. one trainer in the living room & another trainer in the hallway).
A sound overlap, sound overlay or “over-sonication” and thus a reduction in the onset of relaxation cannot take place. The relaxation can only be further intensified or deepened by multiple exposure to the sound.
Everyone has a different, age-related hearing spectrum. The inaudible sound waves can be perceived as SCRATCHING or ZIRPEN. This is completely normal and technically due to the frequency sound waves.
The crackling or noise is not a defect, but rather a quality feature of the frequent, deposited soundtracks.
Usually it's because that NOISE-MOTION system is still activated.
To do this, simply slide the switch for NOISE-MOTION to OFF and the device switches off.
No additional activation is required when using NOISE-MOTION. (You can find further information on this in the operating instructions)
The RelaxoPet animal relaxation trainer can also be used when walking, riding or during transport.
We recommend the RelaxoBag. The RelaxoBag has a snap hook that can easily be attached to a leash, backpack, belt, transport box, bird cage, breeches or saddle or the like.
Please note the reduced relaxation area of approx. 3 meters around the device.
You will notice that your dog is more relaxed during the walk or your horse is more relaxed during the ride.
Other dogs also refrain from aggressive behavior as soon as they enter the relaxation area (3 m).
The RelaxoPet animal relaxation trainer PRO has two setting options (4 hours and continuous operation) and is therefore also recommended for longer transports, for example.
The timer can also be used within the NOISE MOTION system. First activate the PRO timer (selector switch to the left) and then start the device (play button). The NOISE MOTION sensor can then be switched on (selector switch to the left). After 4 hours of sound, the trainer automatically switches to detection mode (see NOISE-MOTION sensor).
According to statistics, there are now more than four USB charging options in a household. (PC, printer, USB hub, mobile power supply, car, and much more.)
All these USB charging points can be used to charge the RelaxoPet sound module.
We protect resources and our environment.
The loudspeaker dome in the sound module does not allow the subliminal sound waves to be played on external loudspeakers.
The result would be a loss of sound tracks, which would lead to a significant reduction in the relaxing, subliminal tones.
Therefore, it is not possible to play the subliminal sound waves on other speakers.
The PRO product series has an integrated NOISE-MOTION sensor.
The sensor detects the spatial environment in the absence of the animal owner.
If there are recognizable stressors, the PRO Trainer automatically switches on for 30 minutes.
This way your animal is protected from stressors even when you are away.
The new NOISE-MOTION system is controlled by 2 highly sensitive DUPLEX microphones.
This is not a purely decibel-controlled function.
NOISE-MOTION works in different steps, which the electronic board processes accordingly (including volume / intensities / repetition frequencies).
The NOISE-MOTION system can also be used together with the PRO timer.
To do this, activate the PRO timer (selector switch to the left) and switch on the trainer using the play button. Then switch on the NOISE-MOTION sensor (selector switch to the left). The PRO Trainer works for 4 hours and then automatically switches to room detection.
Please place the trainer on one for all trips safe place.
We recommend the rear side shelf.
Select the while driving silent modeso that you cannot be distracted.
We recommend installing the RelaxoPet Trainer near the Haunt of the animal.
When using for the first time, make sure that the trainer is for your animal not directly accessible at a hunt.
In closed rooms, the sphere of activity around the device is approx. 5 m and in open spaces and outdoors approx. 3 m.
RelaxoPet ECO animal relaxation trainer
Several devices can also be used at the same time (e.g. one trainer in the living room & another trainer in the hallway).
A sound overlap, sound overlay or “over-sonication” and thus a reduction in the onset of relaxation cannot take place. The relaxation can only be further intensified or deepened by multiple exposure to the sound.
Everyone has a different, age-related hearing spectrum. The inaudible sound waves can be perceived as SCRATCHING or ZIRPEN. This is completely normal and technically due to the frequency sound waves.
The crackling or noise is not a defect, but rather a quality feature of the frequent, deposited soundtracks.
The ECO version has an integrated 120 minute timer. This timer function is preset for animal welfare so that the user cannot forget to deactivate the animal relaxation trainer. Because very rarely a longer exposure time is required.
The experience of many experts and product users has shown that the total relaxation time after active sound from the trainer, even with high stressors, is up to 240 minutes.
If this total relaxation period is not sufficient in exceptional cases, use the breaks, e.g. when traveling / transporting, and can start the trainer for another 120 minutes by pressing a volume key or switching the sound module on / off again.
Please be careful not to use the trainer in situations where no additional relaxation is necessary. The goal is to rebuild the animal's own relaxation. It is a relaxation trainer.
The RelaxoPet animal relaxation trainer can also be used when walking, riding or during transport.
We recommend the RelaxoBag. The RelaxoBag has a snap hook that can easily be attached to a leash, backpack, belt, transport box, bird cage, breeches or saddle or the like.
Please note the reduced relaxation area of approx. 3 meters around the device.
You will notice that your dog is more relaxed during the walk or your horse is more relaxed during the ride.
Other dogs also refrain from aggressive behavior as soon as they enter the relaxation area (3 m).
According to statistics, there are now more than four USB charging options in a household. (PC, printer, USB hub, mobile power supply, car, and much more.)
All these USB charging points can be used to charge the RelaxoPet sound module.
We protect resources and our environment.
The loudspeaker dome in the sound module does not allow the subliminal sound waves to be played on external loudspeakers.
The result would be a loss of sound tracks, which would lead to a significant reduction in the relaxing, subliminal tones.
Therefore, it is not possible to play the subliminal sound waves on other speakers.
We recommend installing the RelaxoPet Trainer near the Haunt of the animal.
When using for the first time, make sure that the trainer is for your animal not directly accessible at a hunt.
In closed rooms, the sphere of activity around the device is approx. 5 m and in open spaces and outdoors approx. 3 m.
Stress in Dogs & Cats
Fireworks are very stressful for all groups of animals.
With each firework, we recommend using the animal relaxation trainer in audible mode before, during and after the event. To do this, place the trainer near the animal's favorite place and start it about 30 minutes before an upcoming fireworks display.
In the event of a sudden thunderstorm, switch on the RelaxoPet Trainer in the audible sound mode.
You can adjust the volume to a comfortable volume.
You will notice how your animal relaxes immediately. Sounds caused by the thunderstorm become irrelevant.
If you increase the volume, your animal should still not relax.
PRO:
You will notice that the other groups of animals also participate in the relaxing sound waves, so that they also relax.
The ratio is approximately as follows:
- With the RelaxoPet PRO trainer for dogs, approx. 30% of cats also relax
- With the RelaxoPet PRO Trainer for cats, approx. 40% of the dogs also relax
In order to achieve the highest possible success, however, the appropriate RelaxoPet PRO animal relaxation trainer should be used for each group of animals, as it was specially developed for the respective group of animals and is coordinated with them.
ECO:
With the RelaxoPet animal relaxation trainer ECO you have the possibility to relax the animal groups dogs and cats with a sound module. Before using the trainer, consider which animal you think is the most “stressed”. You then select this group of animals.
- In the dog attitude also relax about 30% of cats
- In the setting cat also relax about 40% of the dogs
Stress in birds
If the birdcage is indoors, then the module should be no further than 5 meters away from your bird. Outside, the reception radius is 3 meters.
Stress in horses
We recommend using the inaudible mode for your animal in the event of a prescribed stall rest or illness. Please keep the RelaxoPet animal relaxation trainer in the supplied case during use and hang the case at a height of about 1m, as unreachable as possible for the horse.
Please note the relaxation area of 3 m around the trainer.
We recommend using the audible mode in all foreign environments for your horse. Please make sure to use the trainer in the suitcase and hang it up at a height of approx. 1 meter in an unreachable place for your horse.
For all animal transports, guide your animal with the RelaxoPet Trainer in the audible mode in the transport trailer. We also recommend the audible mode during transport. Please fasten the enclosed carrying case near the head.
If the transport takes longer than 2 hours, please ensure that you activate the Trainer ECO (Version 2) again during the transport control. The RelaxoPet animal relaxation trainer PRO, on the other hand, can be set to continuous operation.
Please start the module in audible mode about 30 minutes before the start of loading.