Select page


Service RelaxoPet products from the TV show “The Lion's Den”

You can recognize these products by the “Die Höhle der Löwen Logo” and have an external product service that you can only contact as follows:

Telephone customer service: 038851 / 314650


Mailing address: DS Products GmbH, At the Heisterbusch 1, 19258 Gallin

You have detected a possible defect in your item?

No problem!

Together we will find the best possible solution to your complaint.

Repair and replacement

Despite our high product quality and ongoing inspections in production monitoring or in case of improper use, repair may be required.

You can reach our service team simply by e-mail at service (@)

Please use this repair accompanying form to facilitate communication.

Repair accompanying form

Repair accompanying form English

which you can fill in and print out as a PDF and send it together with the device and your proof of purchase to our service team at:

RelaxoPet • Service / Repair • Stesse 11 • 59872 Meschede

We will get back in touch with you.