Select page

You have detected a possible defect in your item? No problem!

Together we will find the best possible solution to your complaint.

RelaxoPet products from the Cave of the Lions

These products have an external service that you can only achieve as follows:

Telephone customer service: 038851 / 314650


Mailing address: DS Products GmbH, At the Heisterbusch 1, 19258 Gallin

Repair or device defect

Despite our high product quality and ongoing inspections in production monitoring or in case of improper use, repair may be required.

You can reach our service team simply by e-mail at service (@)

Please use this repair accompanying form to facilitate communication.

Repair accompanying form

Repair accompanying form English

which you can fill in and print out as a PDF and send it together with the device and your proof of purchase to our service team at:

RelaxoPet • Service / Repair • Stesse 11 • 59872 Meschede

We will get back in touch with you.

Your continued use of the Site, you agree to our use of cookies. Further information

We use cookies to personalize content and ads, to provide social media features, and to analyze traffic to our site. We also share information about your use of our website with our social media, advertising and analytics partners. Our Affiliates may aggregate this information with other information that you have provided to them or that you have collected as part of your use of the Services. You agree to our cookies if you continue to use our website.